Yes, you can return your order within 30 days of your purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To begin your return, please fill out our contact form with a note of your order number, the products you wish to return and your reason for returning. Our customer service team will provide you with instructions to complete your return.

Please note that we currently do not offer free returns in our DE store, and the cost of return shipping is the responsibility of the customer. When posting your return, we advise customers to use a tracked service where possible and retain proof of postage.

We can't guarantee partial refunds or exchanges on bundles, and you may be asked to return the bundle in full to receive your refund. In line with our returns policy, all items in the bundle should be in their original condition and packaging.

Once your return is received and inspected at our warehouse, our team will process your refund within 1-2 weeks. You will be notified when your refund is processed, and your refund will be automatically credited to your original payment method within 5-10 business days, though please note this may take longer depending on your bank.

We are unable to accept or approve returns with items that are:

• Not in their original, unused condition
• Damaged or missing parts for reasons not due to our error
• Returned more than 30 days after purchase
• Missing proof of purchase

We’re happy to exchange any faulty or defective items purchased directly from our website.

If you need to exchange your product for the same item, please fill out the contact form with your order number and the reason for the exchange to begin the process

1. Separate the velcro and extend your Clarvo Pillow

2. Position the Clarvo Pillow internal support wherever is most comfortable - either side or under your chin

3. Wrap and Nap!

Remove the plastic insert and then wash your Clarvo Pillow on a 30°C/ cool wash.